Rady Children's Hospital San Diego Customer Service Rep (CHOC MSO)-50357 in San Diego, California

JOB SUMMARY:

Under the supervision of the Customer Service Supervisor, the Customer Service Representative's primary job function is to promote favorable relationships with members, providers, and health plans through the prompt, accurate and courteous resolution of issues including but not limited to the following: authorization processing, claim research, coordinating translation services, and Primary Care Provider changes.

MINIMUM QUALIFICATIONS:

High School Diploma, GED or foreign equivalent

1 year of experience

Customer service experience in a physician office, hospital or other healthcare setting

PREFERRED QUALIFICATIONS:

Knowledge of health plan benefits, claims, ICD-9/CPT coding

Computer skills, including Excel, EZ Cap, Word, Outlook, Access, Epic, & Echo Access